Payment Terms And Conditons


The business is of Helping Hands is operating in NZ. All prices are in New Zealand dollars (NZ$) and either exclude or include GST (15% sales tax) as is advertised on the Pricing Page. All prices are correct at time of publication; however we reserve the right to alter prices for any reason. If this should happen after you have ordered a package, the package will remain at the price advertised when purchased.

Fees and Charges

We will charge you the purchase price of each Package that is ordered. There will beno other fees.

Refunds and cancellations

Helping Hands take pride in their service, however if for any reason you are not completely satisfied, you can cancel your package anytime at no further cost. We will not refund the Fee for packages already purchased.

Purchasing from Helping

Packages (subscriptions and Plans) displayed on the site pricing and shopping areas can be purchased by way of credit card. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment.


They use the secure Hosted Payment page solution from DPS to process online orders. Customers can see their cards being authorised in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience. DPS is committed to protecting the security of your data. They use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, they store the personal information you provide in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When they transmit sensitive information (such as a credit card numbers) over the internet, they protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored on site are encrypted using 168bit 3DES encryption. DPS is also certified AIS compliant.

Contact Details

If you have any queries regarding ordering with Helping
Hands, please email or phone 027 397 5535.